Terms Of Service
Last Updated: October 2026
OVERVIEW
This website is operated by NEAPOLITAN. Throughout the site, the terms “NEAPOLITAN,” “we,” “us,” and “our” refer to the business operating this website and offering the products, information, tools, and services available through it.
By visiting our website, creating an account, purchasing a product, or otherwise using our website or services, you agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced herein or made available through the website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
These Terms apply to all users of the website, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.
1. ELIGIBILITY AND ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have the consent of a parent or legal guardian where required by law.
You may not use our website, products, or services for any illegal, fraudulent, or unauthorized purpose.
You may not transmit viruses, malware, malicious code, or any other material intended to interfere with or damage the website, its systems, or other users.
Violation of these Terms may result in suspension or termination of your access to our services.
2. GENERAL CONDITIONS
We reserve the right to refuse, restrict, cancel, or terminate service or orders where permitted by law, including where we reasonably suspect fraud, misuse, resale activity, abuse, unauthorized activity, or violation of these Terms.
You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the website, service, content, or access to the service without our prior written permission.
Headings are included for convenience only and do not limit or otherwise affect these Terms.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, sizing information, pricing, and other product information are accurate.
However, colors and appearance may vary depending on your device, screen settings, lighting, manufacturing variations, and other factors.
Because apparel materials, dyes, trims, embroidery, stitching, and other production components may vary slightly between production runs, minor variations that do not materially affect the function or overall appearance of a product may occur.
Sizing information is provided as a general guide. Individual fit may vary depending on body shape, garment style, fabric, and personal preference.
We reserve the right to modify product specifications, designs, packaging, pricing, or availability at any time, subject to applicable law.
4. AVAILABILITY AND LIMITED QUANTITIES
Certain products may be available exclusively online and may be produced or offered in limited quantities.
We may limit quantities purchased per person, household, customer account, payment method, address, geographic region, or order.
We reserve the right to discontinue products at any time.
Products displayed on the website are offered subject to availability.
Placing an item in your shopping cart does not reserve the item.
5. ORDERS AND ORDER ACCEPTANCE
Your submission of an order constitutes an offer to purchase the selected products.
Receipt of an order confirmation does not necessarily constitute final acceptance of the order.
We reserve the right, where permitted by law, to refuse, cancel, or limit any order, including orders that appear fraudulent, unauthorized, incorrectly priced, intended for unauthorized resale, or otherwise inconsistent with these Terms.
If we cancel an order after payment has been processed, we will issue an appropriate refund in accordance with applicable law and our policies.
You agree to provide complete, current, and accurate billing, shipping, payment, and account information.
6. PRICING AND PAYMENT
All prices are displayed in the currency indicated on the website and are subject to change without notice.
Applicable taxes, shipping charges, duties, customs fees, or other charges may be added where required.
You authorize us and our third-party payment processors to charge the payment method provided for all amounts associated with your order.
Promotional prices, discounts, offers, and codes may be subject to additional terms, expiration dates, product exclusions, quantity restrictions, or other limitations.
Unless expressly stated otherwise, promotional offers may not be combined.
7. SHIPPING AND DELIVERY
Shipping timelines shown on the website are estimates unless expressly stated otherwise.
We will make reasonable efforts to process and ship orders within the timeframe communicated to you.
Delivery dates may be affected by carrier delays, weather, customs processing, holidays, supply-chain interruptions, incorrect shipping information, or other circumstances outside our reasonable control.
If shipment will be materially delayed beyond the timeframe originally represented, we will provide notice and any options required under applicable law.
Customers are responsible for providing accurate and complete shipping information.
Additional terms regarding shipping, delivery, lost or damaged packages, and international shipments may be included in our Shipping Policy, which is incorporated into these Terms by reference.
8. PREORDERS, BACKORDERS, AND RESTOCKS
Certain products may occasionally be offered for preorder, backorder, or advance purchase.
When applicable, the estimated shipping timeframe will be disclosed on the relevant product page or at checkout.
Estimated dates are not guaranteed and may change due to manufacturing, transportation, customs, supply-chain, or other delays.
If a material delay occurs, we will communicate with affected customers and provide any cancellation or refund options required by applicable law.
Products placed on a waitlist or restock notification list are not reserved and are not guaranteed to become available.
9. RETURNS, EXCHANGES, AND REFUNDS
Returns, exchanges, store credits, and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.
Customers are responsible for reviewing the Return & Refund Policy before completing a purchase.
Nothing in these Terms limits any non-waivable consumer rights provided by applicable law.
10. PROMOTIONS, DISCOUNTS, AND GIVEAWAYS
From time to time, NEAPOLITAN may offer promotions, discount codes, giveaways, contests, early-access opportunities, referral programs, or similar programs.
Such programs may be subject to separate terms, eligibility requirements, geographic restrictions, expiration dates, and product exclusions.
We reserve the right to modify or discontinue promotional programs where permitted by law.
Fraudulent, abusive, duplicate, or unauthorized use of promotional offers may result in cancellation or disqualification.
11. INTELLECTUAL PROPERTY
All website content and brand materials, including but not limited to the NEAPOLITAN name, logos, balance-scale designs, graphics, photographs, videos, product photography, written content, product names, packaging, artwork, designs, website layout, and other materials, are owned by or licensed to NEAPOLITAN and are protected by applicable intellectual-property laws.
No content may be copied, reproduced, modified, distributed, published, displayed, sold, licensed, or commercially exploited without our prior written permission, except as expressly permitted by law.
Nothing on this website grants any license or right to use any NEAPOLITAN trademark, trade dress, logo, design, or copyrighted material without written authorization.
12. USER CONTENT, REVIEWS, AND SUBMISSIONS
If you submit reviews, photographs, videos, comments, testimonials, suggestions, ideas, or other content to us or through our website, you represent that you have the right to submit that content.
You grant NEAPOLITAN a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and distribute submitted content in connection with operating, marketing, and promoting the business, subject to applicable law and any additional permissions required for paid advertising or other specific uses.
You agree that submitted content will not violate intellectual-property rights, privacy rights, publicity rights, or other rights of any third party.
We may remove content that we reasonably determine to be unlawful, fraudulent, abusive, misleading, obscene, infringing, or otherwise inappropriate.
You remain responsible for the accuracy and legality of content you submit.
13. OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party services, applications, tools, payment providers, social platforms, analytics providers, fulfillment providers, or other services that we do not own or control.
Your use of third-party services may be governed by separate terms and privacy policies.
To the extent permitted by law, NEAPOLITAN is not responsible for the acts, omissions, availability, security, content, products, or services of unaffiliated third parties.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We do not control or endorse all third-party websites and are not responsible for their content, policies, accuracy, security, products, or services.
You should review the applicable terms and privacy policies before engaging with third-party websites or services.
15. PRIVACY
Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy.
By using the website, you acknowledge that you have reviewed the Privacy Policy.
16. EMAIL AND SMS COMMUNICATIONS
If you voluntarily subscribe to marketing emails or text messages, you may receive promotional communications from NEAPOLITAN in accordance with applicable law and the consent you provide.
Consent to receive marketing communications is not a condition of purchase.
You may unsubscribe from marketing emails using the unsubscribe link included in the message.
If NEAPOLITAN offers SMS marketing, message frequency may vary. Message and data rates may apply. You may opt out of text communications by replying STOP or using any other method described in the applicable message or program terms.
For assistance with SMS communications, contact us at the customer-support information listed below.
Shopify specifically requires SMS terms to address message frequency, potential data rates, opt-out instructions, and support information when SMS marketing is used. Shopify Help Center
17. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, sizing, or other information.
We reserve the right to correct errors, update information, or cancel affected orders where appropriate and legally permitted.
If an error materially affects an order you have already placed, we will take reasonable steps to notify you.
18. PROHIBITED USES
You may not use the website or its content:
- for unlawful or fraudulent purposes;
- to violate any applicable law or regulation;
- to infringe our intellectual property or the rights of others;
- to harass, threaten, abuse, defame, discriminate against, or harm others;
- to submit false or misleading information;
- to upload or distribute malware or malicious code;
- to collect or track personal information about others without authorization;
- to spam, phish, scrape, crawl, harvest, or otherwise misuse the website;
- to interfere with the security or proper operation of the website;
- to impersonate another person or entity;
- to engage in unauthorized resale, fraud, chargeback abuse, or payment abuse; or
- to use automated systems to purchase limited-release products in a manner that disrupts ordinary customer access.
We may suspend or terminate access for violations of these restrictions.
19. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or available.
Nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot legally be excluded or limited.
20. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, NEAPOLITAN, together with its owners, officers, employees, affiliates, contractors, service providers, suppliers, licensors, and agents, will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to your use of the website, services, or products.
Where liability cannot legally be excluded, our liability will be limited only to the maximum extent permitted by applicable law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
21. INDEMNIFICATION
To the fullest extent permitted by law, you agree to indemnify and hold harmless NEAPOLITAN and its owners, officers, employees, affiliates, contractors, licensors, service providers, suppliers, and agents from third-party claims, liabilities, damages, losses, costs, and reasonable attorneys’ fees arising from your violation of these Terms, violation of applicable law, infringement of third-party rights, or misuse of the website.
22. TERMINATION
These Terms remain effective while you use the website or services.
We may suspend or terminate access to the website or services where reasonably necessary due to violations of these Terms, unlawful conduct, fraud, abuse, security threats, or other legitimate business reasons.
Any provisions that by their nature should survive termination will remain effective after termination.
23. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and severed to the extent necessary.
The remaining provisions will remain in effect.
24. WAIVER
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
25. ENTIRE AGREEMENT
These Terms, together with the policies and operating rules referenced on the website, constitute the agreement between you and NEAPOLITAN concerning your use of the website and services.
They supersede prior versions of these Terms concerning the same subject matter.
26. GOVERNING LAW
These Terms and any dispute arising from or relating to them will be governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.
Any mandatory rights available to consumers under applicable law remain unaffected.
27. CHANGES TO THESE TERMS
We may update these Terms periodically.
The most current version will be posted on this page together with an updated “Last Updated” date.
Changes become effective when posted unless otherwise required by law.
Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.
28. CONTACT INFORMATION
Questions regarding these Terms may be sent to:
NEAPOLITAN
Email: info@neapolitan.com
Phone: [BUSINESS PHONE NUMBER]
Business Address: [BUSINESS MAILING/PHYSICAL ADDRESS]